Troubleshooting PDF Export Issues

In certain situations, Preceden may not be able to convert a timeline to a PDF.

This most commonly happens when you export a large timeline that includes a lot of images.

This can be a problem because the tool that Preceden uses to convert the timeline into a PDF may break due to the timeline's size.

Troubleshooting steps:

1) Try unchecking the "Event List" option when generating the PDF

The Content options in the PDF export dialog, with Timeline ticked and Event List left unticked

Now when you export it, Preceden will attempt to generate a PDF of just the timeline visualization, which may reduce the PDF size enough for the export to work.

If this does work and you still want to export the event list as a PDF, you can do it separately:

The same Content options reversed, with Event List ticked and Timeline unticked, to export the event list on its own

2) If your timeline includes images, try not displaying them on the timeline

You can do this by going to Appearance > Content Visibility and unchecking the Images option:

The Content Visibility settings in Appearance, where unticking Images keeps event images off the timeline

Then try exporting your timeline again, first with both the Timeline and Event List (assuming you ideally want both) then if that fails try just the Timeline as outlined above.

3) Split your timeline into 2 or more smaller timelines

If your timeline still does not export, you will need to split your timeline into 2 or more smaller ones and export them individually.

If you paid for an account that is limited to 1 timeline, send an email to our support mailbox ([email protected]) and we'll bump your timeline limit for free.

We realize this is a hassle and are sorry about any frustration this causes. Unfortunately, this is a limitation of the tool we use to generate PDFs and not something we have control over.